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Customer Support FAQs & Silk Care Tips

Which Items Couldn't Be Returned Or Refunded?

by new a 20 Jan 2025

We gladly accept returns within 15 days of receiving your order for most items that are in good condition. For the ones that couldn't be returned, please check below:

● Underwear

● Socks

● Eye/Face Masks

● Customized Items

● Items over our 15-day return time

● Disposable non-returnable tags have been removed, broken or damaged, etc.

If you have any questions about this, You can submit a ticket on the top right "HELP". We will get back to you within 24 hours on working days. And if you are at the mobile version, please submit it at the bottom of the page.

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