Customer Support FAQs & Silk Care Tips

On occasion, additional customs or import duties cannot be avoided. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact support@daisysilk.com by email.

After the order ships out, you will receive a shipment email with the tracking number provided. If you fail to receive the email or you get the wrong tracking number, please contact us at support@daisysilk.com, we will get back to you within 24 business hours generally.

Standard Orders: It typically takes 1-2 business days to process your order. The total delivery time is the sum of the processing time and the shipping time. For detailed shipping times, please refer to our Shipping Information page. Customized or Monogrammed Items: For orders that include monogramming or customization, please add an additional 4 business days to your shipping time. Presale Items:...

To cancel an order, please contact us as soon as possible at support@daisysilk.com with the necessary order details. Email is our preferred method of communication to ensure your request is processed promptly. Please note that once your order has been shipped and you receive a shipment notification via email, we will be unable to cancel the order. At this point, you can...

At DAISYSILK, we are dedicated to ensuring timely delivery of all orders. Please note the following timeframes for receiving your purchase: Order Processing: Allow 1-2 business days for us to prepare your order for shipment. Delivery Time: Depending on your location, shipping generally takes between 2 to 6 business days to the CA. The exact arrival time can vary based on your...

Once your order is dispatched, DAISYSILK automatically sends a shipping confirmation email. If you've verified that your order status is 'shipped' but haven't received this email, please check the following: Email Accuracy: Ensure your email address was entered correctly when placing the order. Spam/Junk Folder: Sometimes, emails might be redirected here. Please check your spam or junk folder. Email Filters: Check if...